Frequently Asked Questions

Everything you need to know about working with MediFier Solutions. Can't find your answer? Contact our team.

General

What does MediFier Solutions do?

MediFier is a healthcare business-services company. We provide medical billing and revenue cycle management, enrollment and credentialing, medical transcription, virtual medical scribes, virtual medical assistants and E-Clinic (virtual clinic) support.

Which specialties do you work with?

We support clinics and more than a dozen specialties, including cardiology, surgery, dentistry, optometry, laboratories, general hospitals, cosmetic surgery, pediatrics, veterinary, psychiatry, physiatry and virtual clinics. See our Specialties page for details.

Can I use just one service?

Yes. Every service can be used on its own, and you can add more at any time. Many clients start with billing or credentialing and expand later.

Do we have to change our EHR or software?

No. Our team works inside the EHR, practice-management system and clearinghouse you already use.

Virtual Medical Assistants

What does a virtual medical assistant do?

Your assistant works remotely on the administrative side of the practice: scheduling, patient calls and messages, insurance verification, prior authorizations, referrals, refill requests and EHR inbox management.

Will my virtual assistant work our hours?

Yes. Your assistant works the hours you choose, full-time or part-time, inside the systems your practice already uses.

Medical Billing

How much do your billing services cost?

Billing is usually priced as a percentage of collections, so we only do well when you do. After a free billing audit we provide a clear, all-inclusive quote with no hidden setup fees.

How quickly are claims submitted?

Our standard is to submit clean, scrubbed claims within 24–48 hours of receiving complete charge information.

Can you work our old, unpaid A/R?

Yes. We offer A/R recovery projects to work aged claims and recover revenue that has been sitting unpaid, alongside or separate from ongoing billing.

How will I know how my practice is performing?

You receive monthly reports covering collections, net collection rate, A/R aging and denial trends, plus a regular review call with your account manager.

Enrollment & Credentialing

How long does credentialing take?

Most payers take 60–120 days to process an application, and some take longer. We remove errors on our side and follow up consistently to keep every application moving.

Do you manage CAQH and re-credentialing?

Yes. We create and update CAQH ProView profiles, complete re-attestations, and handle re-credentialing and Medicare/Medicaid revalidation before anything lapses.

Transcription & Virtual Scribes

What is your transcription turnaround?

Standard reports are typically returned within 24 hours, with faster STAT options for urgent documentation.

How does a virtual scribe join my visits?

Through a secure, HIPAA-compliant audio or video connection. The scribe documents directly in your EHR and you review and sign every note.

E-Clinic (Virtual Clinic)

Can you help me start a virtual practice?

Yes. We help set up a HIPAA-compliant telehealth platform and run the virtual front desk, documentation and telehealth billing for you.

Can I add virtual visits to my existing clinic?

Absolutely. We integrate the E-Clinic into your existing EHR and billing workflows.

Security & Compliance

Is my patient data secure?

Yes. We follow HIPAA-compliant processes, use secure role-based access to your systems and sign a Business Associate Agreement with every client.

Who owns our data?

You do. Your patient and financial data always remains yours, and access is removed if you ever end the relationship.

Are you ready to elevate your practice?

Get a Quote